Traditionally, healthcare services have been offered in a variety of settings in a face-to face context with the provider and the patient both in the same physical space. With the advent of the internet and with the rapid spread of ever-changing, ever-advancing technology, many things, including healthcare, have flourished. It is still true that most healthcare is offered in the traditional way; however, it also true that there is a growing trend toward healthcare services being offered and accessed via non-traditional means and avenues. Telehealth is a broad term that involves the provision of and access to healthcare services via use of one or several technological avenues, i.e., tablets, cellphones, desktops, and the like–teletherapy refers to therapy services offered in the same online environment. Most software, applications, and programs that are available on one’s computer can theoretically be shared with those on the other end of the connection–screens can be shared, images can be uploaded, files can be downloaded–the possibilities are endless. Truly open lines of communication can be utilized to paint a relatively clear picture of each person’s needs and some viable solutions. In some cases, an in-person visit may need to be scheduled to paint a clearer picture for all stakeholders.
As with any healthcare experience, but more specifically, as with any online experience, one must be cautious about how the service is accessed and utilized. Prior to starting an online interaction with a provider, one must be assured that the connection is secure and that the information being transmitted is submitted in a secure HIPAA compliant environment. Information, when not in use, should be immediately destroyed or stored confidentially in a safe place. Additionally, one must be assured that both the provider and the person accessing services understand that there are some ground rules that need to be respected to ensure that the service is being utilized and accessed in an efficient, respectful, and professional manner. For example, it is critical that only those who need to know about the case are present–these particular online interactions are not for entertainment purposes or for others’ learning unless expressly approved to be treated as such by those involved in the interactions. Lastly, all must ensure that telehealth services are allowed on both ends of the line, i.e., within the state and/or across state or country lines, if that is the case.
Contact us if teletherapy seems like something that you would like to explore with us–we’ll be happy to help. Also, if you or someone you know needs the services of a licensed and certified speech-language pathologist, please be sure to discuss your concerns with a physician, a speech-language pathologist, or another qualified provider. You can also find a provider through the ASHA ProFind service or visit us at www.bilingualspeech.org for more information.
NOTE: This article is intended only as a general source of information, i.e, it is not intended to replace information given to you by a qualified health professional that is familiar with your particular circumstances. If you have an urgent medical need, please seek immediate medical attention.